Shipping policy

📄 Shipping Policy

At Aloura, we are committed to delivering your essentials quickly, securely, and with care. Please review our shipping policy below:

Processing Times

All orders are processed within 1–5 business days (excluding weekends and holidays).

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates & Estimated Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard (U.S.) 7–16 business days FREE on orders $55+ / $2.99 flat rate
Expedited (U.S.) 5–10 business days $9.95
International 10–21 business days Calculated at checkout

📌 Please Note: Delivery times are estimates and not guaranteed. Actual transit times may vary due to carrier delays, weather conditions, or customs clearance.

Tracking Your Order

A tracking number will be emailed once your order has shipped.

Please allow 24–48 hours for tracking updates to appear.

Important: Tracking information may take 2–3 business days to fully update and reflect movement with the carrier.

If you have any questions, contact us at:
📧 support@getaloura.com

Lost or Stolen Packages

Aloura is not responsible for packages marked as “Delivered” by the carrier but are lost or stolen.

We recommend:

  • Checking with neighbors

  • Contacting your local post office

If you need assistance, please contact us at:
📧 support@getaloura.com

Shipping Restrictions

We currently ship within the U.S. and to select international countries.

We do not ship to:

  • P.O. boxes

  • APO/FPO addresses

  • U.S. territories