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Last Updated: August 27, 2025
Your satisfaction is important to us. Please read our policy carefully before making a purchase.
You have 30 days from the date of your order to request a return or refund.
To qualify, items must be:
Unused, unopened, and in their original packaging
Accompanied by proof of purchase (receipt or order confirmation)
To request a return, email us at:
support@getaloura.com
If your request is approved, we’ll provide:
A prepaid return shipping label
Instructions for sending your item back
⚠️ Returns sent without prior approval will not be accepted.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
support@getaloura.com
We’ll make it right.
We do not accept returns on the following:
Perishable items (e.g., food, flowers)
Custom or personalized products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items or promotional purchases (all sale items are final sale and not eligible for return or refund)
If you’re unsure whether your item qualifies, please contact us before sending it back.
Need something else? The fastest option is to:
Return the original item (if eligible)
Place a new order for the item you want
Once we receive and inspect your return, we’ll notify you of the outcome.
Refunds are issued at the discretion of Aloura based on:
Condition of the returned product
Compliance with this policy
Reason for the return
Order history (e.g., repeated returns or abuse of the policy)
Approved refunds will be credited back to your original payment method within 10 business days.
Banks and card providers may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at:
support@getaloura.com
If your order is shipped to the European Union, you may cancel or return your order within 14 days, no questions asked.
Items must be:
Unused
In original condition
Accompanied by proof of purchase