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Last Updated: August 27, 2025
Aloura (“we,” “our,” or “us”) operates this website and online store, including all related content, features, tools, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Services.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
We may collect the following categories of personal information:
Contact Information: Name, shipping/billing address, email, phone number
Payment Information: Credit/debit card details, transaction history
Account Information: Login credentials, preferences, account settings
Order Details: Products viewed, cart activity, purchases, returns
Communications: Customer support inquiries, reviews, and messages
Device & Usage Data: IP address, browser type, session activity
Marketing Data: Cookies, ad tracking pixels (Meta/Facebook, TikTok, Google), referral sources, ad interactions
We collect information in the following ways:
Directly from you when you place an order, create an account, or contact us
Automatically via cookies, analytics, and tracking pixels
From Shopify, which powers our store and processes transactions
From service providers (payment processors, email providers, shipping carriers)
We use your information to:
Fulfill and ship orders
Provide customer support
Process returns and refunds
Improve our Services and website performance
Personalize your shopping experience
Send promotional offers and newsletters (with your consent)
Prevent fraud and ensure compliance with applicable laws
Run advertising campaigns and retargeting (via cookies and tracking pixels)
We may share your information in the following ways:
With Shopify as our e-commerce platform provider
With service providers such as payment processors, email services, and shipping carriers
With advertising partners (Meta/Facebook, TikTok, Google, etc.) for marketing and retargeting purposes
As required by law or to protect our rights, users, or business
In business transfers such as mergers, acquisitions, or sale of assets
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
Know what personal data we collect, use, and share
Request access to or deletion of your data
Opt out of the “sale” or “sharing” of your personal information (which may include advertising and retargeting pixels)
Limit the use of sensitive personal information
To exercise these rights, please email support@getaloura.com with the subject line: “California Privacy Request.”
We also provide a “Do Not Sell or Share My Personal Information” link at the footer of our site for California residents.
Depending on your location, you may have the right to:
Access, correct, or delete your data
Opt out of targeted advertising
Withdraw consent at any time
File a complaint with your local data protection authority
To exercise your rights, please contact us at:
support@getaloura.com
We use industry-standard safeguards to protect your personal information.
While no system is 100% secure, we take reasonable steps to prevent unauthorized access, misuse, or disclosure.
We retain data only as long as necessary for the purposes outlined in this Policy unless a longer retention period is required by law.
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe we may have done so, please contact us immediately to request deletion.
If you are located outside the United States, your information may be processed and stored in the U.S. or other countries where we and our partners operate. We comply with applicable data protection laws when transferring personal data internationally.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. When we do, we will revise the “Last Updated” date above.
For questions about this Privacy Policy or your data rights, please contact us:
Aloura
📧 support@getaloura.com